Privacy Policy

Privacy Policy

When do we collect information from you?

  • When you fill in a contact form or sign-up form (through the website or on paper/card)
  • When you use the website (including through cookies)
  • When you contact us by email, text, phone call or letter
  • When you sign in to an event or a meeting
  • When you give us relevant information in conversation with one of our staff or senior volunteers (we may record some brief notes)

We collect the following information:

  • Name, address and contact details
  • Credit or debit card information (when you wish to make donations or obtain goods or services identified as payable)
  • Some other details when you register for conferences or events, and when you participate in Hope Church activities or complete other forms
  • Information about your usage of our website
  • Information you disclose in e-mails or letters you send to us, phone calls, via social media and face-to-face contact.

We collect some special categories of information:

  • Ethnic origin and background (we want to celebrate the different cultures that make up Hope Church and we also try to be sensitive to particular cultural backgrounds)
  • Health information (if, for example, you have dietary or other needs we need to know about, or you ask for prayer for healing)
  • Religious beliefs.

The purposes we keep and process this information are:

  • To establish and maintain your involvement with Hope Church and to communicate with you and your family members by email, phone and other means
  • To keep you informed by text and/or email and/or social media about Hope Church’s services, activities and conferences
  • To register users into events and training or other special meetings
  • To collect donations and claim gift aid
  • To fulfil our functions as a Christian church and apostolic movement
  • To provide the products or services you have requested from Hope Church
  • To answer your inquiries
  • To help us to improve what we do and offer
  • To keep you informed of new developments we believe may be of interest to you.

How we keep and process your information

  • We will not share your information with others without your consent (unless it is to comply with any legal obligation, or to enforce or apply any contract with you or others, or to protect our rights, property or safety of our employees or others)
  • We will keep information only as long as necessary (or until you ask us to remove and destroy it, if earlier) except that we may keep and process:
    • Payment information in order to process any payment you have authorised
    • Name and contact information for as long as you are attending or likely to attend Hope Church services or other events.
    • Specifically, we retain church membership; gift aid declarations and associated paperwork for up to 6 years after the calendar year to which they relate; and marriage registers permanently.
  • We may combine information we collect with information we have lawfully collected from other sources.
  • We will email you only about things connected with Hope Church, such as latest news, future events and funding opportunities, etc.
  • You may tell us to remove any of your information we hold at any time.
  • External data processors that we use are Microsoft Office 365. You can read about their GDPR policy here: https://www.microsoft.com/en-gb/trust-center/privacy/gdpr-overview
  • Textual personal data will only be communicated in an encrypted format
  • Personal data will only be stored on password protected computers and where possible in an encrypted format.
  • Personal information will not be stored on computers/devices that have unsupported operating systems which no longer receive security updates.
  • Personal information stored on mobile devices adhere to the following requirements:
    • All devices used for official communication are secured with a pin/password and where possible encryption.
    • Only Applications approved as "secure" by Hope Church can be used for transmitting personal information.
  • Regardless of where personal data is stored. It is secured against unauthorised or unlawful access.

If you have any queries or concerns or if you wish us to remove your information, please contact us at info@hopechurch-westbrom.com

If you have any queries or concerns or if you wish us to remove your information, please contact us.

COOKIE NOTICE

Hope Church is committed to compliance with UK GDPR rules.

What is a cookie?

Cookies are small data files that are placed into your web browser on your device (computer, smartphone, or tablet) when you visit a website.

Cookies contain information about your visits to a website and the purpose of cookies is to enable websites to remember you, your browsing habits, and when you visit it again in the future.

How do we use cookies?

We may transfer cookies to your device when you visit our website, which will act as a unique identifier to enable our system to recognise you. We use cookies to collect information in order to create an individual experience. The information gathered by cookies may be used by Hope Church to analyse how you use the site, measure its effectiveness, identify any difficulties that you might experience , analyse trends and help make improvements to the website.

Some of the cookies enable you to use specific features on the website, allowing us to provide tailored content and store data such as user preferences. They may also be used to support our security measures.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies

Most web browsers automatically accept cookies, but you can modify this in your browser settings to decline cookies if you prefer. This may limit your experience on our website.

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