Privacy Policy

Last reviewed: May 2026 · Next review due: May 2027

When do we collect information from you?

When you fill in a contact form or sign-up form (through the website or on paper/card)
When you contact us by email, text, phone call, or letter
When you sign in to an event or a meeting
When you give us relevant information in conversation with one of our staff or senior volunteers (we may record some brief notes)

We collect the following information:

Name, address, and contact details
Credit or debit card information (when you wish to make donations or obtain goods or services identified as payable)
Some other details when you register for conferences or events, and when you participate in Hope Church activities or complete other forms
Information you disclose in emails or letters you send to us, phone calls, via social media, and face-to-face contact

We collect some special categories of information:

Health information (if, for example, you have dietary or other needs we need to know about, or you ask for prayer for healing)
Religious beliefs

The purposes we keep and process this information are:

To establish and maintain your involvement with Hope Church and to communicate with you and your family members by email, phone, and other means
To keep you informed by text and/or email and/or social media about Hope Church's services, activities, and conferences
To register users into events and training or other special meetings
To collect donations and claim gift aid
To fulfil our functions as a Christian church
To provide the products or services you have requested from Hope Church
To answer your enquiries
To help us to improve what we do and offer
To keep you informed of new developments we believe may be of interest to you

How we keep and process your information

We will not share your information with others without your consent (unless it is to comply with any legal obligation, or to enforce or apply any contract with you or others, or to protect our rights, property, or safety of our employees or others)
We will keep information only as long as necessary (or until you ask us to remove and destroy it, if earlier) except that we may keep and process:
- Payment information in order to process any payment you have authorised
- Name and contact information for as long as you are attending or likely to attend Hope Church services or other events
- Specifically, we retain church membership records; gift aid declarations and associated paperwork for up to 6 years after the calendar year to which they relate; and marriage registers permanently
We may combine information we collect with information we have lawfully collected from other sources
We will email you only about things connected with Hope Church, such as latest news, future events, and funding opportunities
You may tell us to remove any of your information we hold at any time
External data processors that we use are Google Workspace. You can read about their GDPR policy here: https://cloud.google.com/privacy/gdpr
Textual personal data will only be communicated in an encrypted format
Personal data will only be stored on password-protected computers and where possible in an encrypted format
Personal information will not be stored on computers or devices that have unsupported operating systems which no longer receive security updates
Personal information stored on mobile devices adheres to the following requirements:
- All devices used for official communication are secured with a PIN/password and where possible encryption
- Only applications approved as "secure" by Hope Church may be used for transmitting personal information
Regardless of where personal data is stored, it is secured against unauthorised or unlawful access

If you have any queries or concerns, or if you wish us to remove your information, please contact us via our website.

Website Data & Cookies

Hope Church is committed to compliance with UK GDPR rules.

What data does our website collect?

Our website does not use analytics cookies, tracking cookies, or any other form of cookie-based data collection. All fonts used on this website are served directly from our own server; we do not use Google Fonts or any other third-party font service, and no requests are made to external servers for this purpose.

What is a cookie?

Cookies are small data files placed into your web browser on your device (computer, smartphone, or tablet) when you visit a website. Cookies contain information about your visits to a website and are used to enable websites to remember you, your browsing habits, and future visits.

Our use of cookies

We do not currently set any cookies on this website. If this changes, this policy will be updated accordingly.

Managing your browser settings

Most web browsers allow you to control how your browser handles requests to third-party services. You can use browser extensions or privacy settings to block such requests if you prefer.

Last reviewed: May 2026 · Next review due: May 2027. Hope Church is a registered charity, number 1052769.

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